Last Updated: August 31, 2026

At Dice Traders, we want you to receive your order in proper condition and as described on our website. If you receive a faulty, damaged, or incorrect product, please contact us within the applicable return period so we can assist you.

1. Return & Exchange Period

We accept eligible return and exchange requests made within 3 days of delivery.

A product may be eligible for return or exchange if it is:

• Faulty or defective

• Damaged during delivery

• Incorrect or different from the product ordered

• Missing essential parts or accessories

• Not functioning as reasonably expected due to a product or manufacturing defect

Please contact us as soon as possible after discovering the issue.

2. How to Request a Return or Exchange

To request a return or exchange, contact our support team at:

support@dicetraders.com

Please provide:

• Order number

• Customer name

• Contact number

• Product name

• Description of the issue

• Clear photographs and/or video showing the problem

• Any other information reasonably required by our team

We may request photographs or a video before approving an exchange or return so that we can assess the reported issue.

3. Faulty or Defective Products

If a product is confirmed to be faulty or defective, we will aim to provide an appropriate resolution.

Depending on the circumstances and applicable UAE consumer-protection requirements, the resolution may include:

• Exchange for the same product

• Replacement

• Repair, where appropriate

• Refund where an exchange, replacement, or repair is not reasonably possible or where required by applicable law

The available resolution may depend on the nature of the defect, product availability, product condition, and applicable law.

4. Damaged Products

If your order arrives damaged, please contact us within 3 days of delivery.

Please provide clear photographs or video of:

• The product

• The damaged area

• The packaging, where relevant

• Your order information

Please keep the original packaging and product until our team has reviewed the case.

If the damage is confirmed to have occurred before or during delivery, we will arrange an appropriate resolution.

5. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us within 3 days of delivery.

After verification, we may arrange an exchange or replacement with the correct product, subject to availability.

If the correct product is unavailable, another appropriate resolution may be offered in accordance with applicable UAE law.

6. Change-of-Mind Returns

Our standard return and exchange policy is intended for products that are faulty, defective, damaged, incorrect, or otherwise eligible under applicable UAE law.

Requests based solely on a change of mind may not be accepted unless required by applicable law or approved by Dice Traders.

7. Product Condition

For an approved return or exchange, the product should generally be returned in an appropriate condition with its original accessories, manuals, packaging, and other included items, where applicable.

Products that have been intentionally damaged, modified, misused, or altered may not qualify for an exchange.

This does not limit any consumer rights that cannot legally be excluded under applicable UAE law.

8. Return & Exchange Shipping

If an exchange or return is required because you received a confirmed faulty, damaged, or incorrect product, Dice Traders will determine the appropriate return-shipping arrangement based on the circumstances.

If a return request is unrelated to a fault, damage, incorrect product, or another issue for which Dice Traders is responsible, the customer may be responsible for applicable return-related delivery costs, subject to applicable UAE law.

9. Inspection

All return and exchange requests are subject to review.

We may inspect the product or request additional photographs, videos, order information, or other details before approving an exchange, replacement, repair, or refund.

10. Refunds

Although exchanges and replacements are our preferred resolution where appropriate, a refund may be provided where an exchange, replacement, or repair is not reasonably possible or where required under applicable UAE law.

For approved refunds, the refund method and processing time may depend on the original payment method and the circumstances of the order.

For Cash on Delivery orders, we may request appropriate customer and bank/payment details where necessary to process an approved refund.

11. Customer Misuse or Damage

An exchange, replacement, or refund may not be available where the issue is caused by:

• Improper use

• Accidental damage caused after delivery

• Failure to follow manufacturer instructions

• Unauthorised modification

• Negligence

• Normal wear and tear

• Use of the product for a purpose for which it was not intended

This does not affect any rights that cannot legally be excluded under applicable UAE law.

12. Contact Us

For return or exchange requests, please contact:

Dice Traders LLC
Email: support@dicetraders.com
Website: dicetraders.com
Return & Exchange Period: Within 3 days of delivery
Delivery Area: United Arab Emirates